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Video VIP Technician

San Carlos, CA

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Video VIP Technician | Waltham, leads the nation in online camera and video equipment rentals. Our mission is to advance the photographic and cinematic dreams of our customers by delivering superior, cutting-edge gear and providing exceptional customer service.Our Video VIP Technician acts as a production’s prep-tech and AC, setting up and testing customer orders before they ship and troubleshooting issues along the way.  The position requires keen attention to detail, a cool-under-pressure demeanor and knowledge of high-end video gear and on-set production workflows.The Video VIP Technician will work with a team of video customer service personnel as well as cross functionally with all internal departments to meet the needs of the client and equipment. Responsibilities:Quality Control: Accurately prepare and sort high volume rental orders in a timely fashion. This includes the following,Properly navigate and test functionality in advanced camera systems such as RED, Arri, Sony, and Blackmagic cameras.Test lenses such as Zeiss CP lenses for any back or front focusing problems.Assemble and test camera systems with all support equipment such as Gimbal’s, sliders, Glidecams, and Tripods.Test audio recorders, video monitors, and memory cards, to ensure all functionalities are working properly.Test lighting equipment functionality, this includes all types of Constant Lighting as well as Strobe Lighting.Ensure all equipment is packaged properly back into their cases (if applicable) for customers.Assess customer needs based on their rental and provide relevant solutionsAssist our Customer Service team by providing equipment solutions and/or operational knowledge of equipmentMaintain the order & cleanliness of the camera warehouse and prep stationAssist walk-in customers with equipment recommendations and demonstrate equipment usage and operationCoordinate with other departments to ensure customer receives a best-in-class rentalOther duties as they develop  Qualifications:Ability to learn an adapt quickly to new technology and processesCandidate has 1-2 years of on-set production experienceWorking Knowledge of video, audio and lighting equipment required.Extreme attention to detailAbility to work under pressure and meet deadlinesStrong communication skills, both written and oral; Ability to effectively explain video technical issues and concepts in simple, understandable languageFast learner, results driven and always seeking opportunities for process improvementBachelors or equivalent degree in a video/film production or related field is requiredAbility to work under minimal supervision in a fast pace environment along with cross functional teams  

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