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Senior Mulitimedia Producer

Location
Bellevue, WA

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Senior Mulitimedia Producer
in
Bellevue
Washington
Senior Mulitimedia Producer
Tracking Code
10936
Job Description
The Senior Multimedia Producer has demonstrated success in all areas of the Multimedia Producer role including:
Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.
Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns. Consistently respond to customers within 24 hour SLA.
Meeting Deadlines – Work is completed within set deadlines and delivered to the customer in a timely manner. The producer meets or exceeds expectation levels*.
In addition to excelling in all areas of the Multimedia Producer role, Senior Multimedia Producers assist the team in other areas including:
Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.
Training – Train new hires and provide additional training to current team members to continually improve our products.
Escalations – Help troubleshoot issues regarding escalated customers.
White Glove Accounts – Work with special accounts that require extra attention and provide them with top designs and products.
Assist Team Lead – Work on and provide backup for various Lead tasks including, but not limited to: iStock purchases, ZenDesk tickets, Website assignment and publication, distributing voice files, and updating metrics. Senior Multimedia Producers serve as the backup to the Team Lead during any absences.
Special Projects – Assist with projects including, but not limited to: DataStar videos, graphic design, new product creation, new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.
Job Location
Bellevue, Washington, United States
Position Type
Full-Time/Regular
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