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JobID 57388 : AV Media and Broadcast Specialis - Broadcast amp Distance Lrng

Suwanee, GA

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rnEducation Qualifications: High school diploma or equivalent required. Bachelor's degree in related field preferred.
rnExperience Qualifications: Three years of related experience in a technical customer service and support setting preferred.
rnSkills Qualifications: Ability to diagnose and resolve school and district Audio Visual (AV) media and broadcast technology problems in a timely manner using effective troubleshooting techniques; knowledge in methodology and functionality of AV media and video broadcast technologies; strong ability to communicate and interact with others; ability to ensure and maintain a high level of customer satisfaction and confidence; possess professional competency to work independently and as a member of a media and technology team; ability to meet deadlines and perform under pressure; knowledgeable with using the Microsoft Office Suite products; and ability to act as a representative of **MEMBERS ONLY**SIGN UP NOW***..
rnPrimary Responsibilities: Responsible for supporting AV media and video broadcast technologies used by the district and local schools.
rn 1. Assist in the support of broadcast and AV media and video broadcast technologies for the district.
rna. Assist in diagnosing and resolving district and local school broadcast video and other technical related issues.
rnb. Assist in diagnosing and resolving classroom AV media issues.
rn2. Provide support as it relates to the broadcast and AV media technology needs for district special event meetings and functions.
rna. Assist customers with the acquisition, setup, and operation of the AV media required for special events.
rnb. Participate as a team member for special events of the district.
rnc. Assist vendors and contractors to ensure professional AV media services are provided for special events.
rn3. Provide support for broadcast and AV technology improvement projects.
rna. Compose various reports and maintain project files as requested by supervisor.
rnb. Participate in school walk-throughs to document existing and proposed upgrades.
rnc. Deliver equipment to on-site installers or project managers as needed.
rn4. Resolve assigned help desk incidents in a timely and efficient manner.
rna. Engage with local schools and district partners by phone or by on-site visits to troubleshoot incidents.
rnb. Take necessary actions to fix the problem or to determine the next steps needed for a resolution.
rn5. Assist with ordering, staging, and installing of AV media and video broadcast systems for classrooms, local schools, and district offices.
rn6. Assist in implementing and maintaining Internet Protocol Television (IPTV) and related digital media transport systems as required.
rn7. Perform other duties as assigned.
rnPhysical Demands:
rnWhile performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to climb a 6 - 8 foot ladder. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.,DistrictInfo:{Id:32384,Name:**MEMBERS ONLY**SIGN UP NOW***.,Location:{Street:437 Old Peachtree Rd NW,Street2:,City:Suwanee,State:GA,Zip:30024},URL:****57388 : AV Media and Broadcast Specialis - Broadcast & Distance Lrng,AgeStr:Yesterday,DistrictId:0,SchoolName:Instructional Support Center,DistrictName:**MEMBERS ONLY**SIGN UP NOW***.,ClosesDate:Not Provided,HighNeedsStr:null,JobType:{Id:520,SubTypeId:520,Name:Other,SubTypeName:,IsSelected:false},JobTypeStr:Professional/Technical-AV Media and Broadcast Specialis,JobLocationStr:null,Distance:0.0,UserJobState:0,UserDistrictState:0,SearchRanking:0}

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